We understand that sometimes you have to cancel your Break due to unforeseen circumstances. We strongly recommend that Guests take out our Cancellation Protection Cover (£7.50 per adult aged 18 and over, free for accompanied children). Cancellation Protection must be taken out at the time of booking and cannot be added retrospectively. The premium is due at the time cover is confirmed however this is not collected until the balance is paid. It is your responsibility to request cover and the premium due will be shown separately on your holiday confirmation.
Those Guests with cover can claim a refund excluding their Deposit and Cancellation Protection premium providing the reason for cancellation is covered. Guests who have not taken our Cancellation Protection will not be covered for any losses or refunds as a result of unforeseen cancellation for any reason. We can issue cancellation confirmations for these Guests to make a claim against other Travel Insurance that they may have.
Charges are applied for cancellations of complete bookings, reduction in duration, reduction in number of Guests or a change from adult to child – name changes are allowed with a £6 amendment fee per name change to cover our administration costs.
COVER PROVIDED: In the event of cancellation of your holiday for any of the following reasons, i.e. sickness (including Covid-19), compulsory quarantine, injury, death or redundancy (on or before the start of your break), all monies except the Deposit and Cancellation Protection premium will be refunded. In all cases where a claim arises, supporting medical/redundancy notice must be given and all cancellations must be confirmed in writing. Should guests require additional cover in respect of Personal Luggage, Money, Accident, Travel etc. they must make their own arrangements.
CANCELLATION AFTER THE START OF HOLIDAY: Where a guest detailed on your Reservation has to cancel their holiday after commencement due to hospitalisation and the Cancellation Protection has been paid, a refund may be made to that guest for the proportion of the holiday that is lost. The amount refunded will be at the discretion of Potters Leisure Ltd. No claim can arise from self-inflicted curtailment such as excessive alcohol consumption.