Accessibility

We believe everyone deserves a relaxing, enjoyable break, without barriers or uncertainty. That’s why we’ve designed this page to give you a clear picture of the accessibility options available across our Resorts.

From comfortable accommodation and inclusive activities to thoughtfully designed facilities, you’ll find everything you need to plan your stay with confidence. Whether you’re visiting for the first time or returning again, we’re here to help make your experience as smooth and enjoyable as possible.

If you’re looking to book accessible accommodation, please call our friendly team on 0333 3207 500. We’ll take the time to understand your requirements and help you choose the most suitable option with confidence.

Accommodation

At Hopton-on-Sea, we offer a range of accessible accommodation options designed to make your stay as comfortable as possible. Our Standard Bungalows and Hotel Premier rooms with full wetroom facilities are particularly popular, so we recommend booking early to avoid disappointment.

Our Ease of Access Bungalows are ideal for wheelchair users, with ramp access and a convenient location close to the Resort. Inside, you’ll find everything you need for a relaxed stay, including a hairdryer, TV with Freeview, free Wi-Fi, and tea and coffee making facilities.

For a more spacious option, our Hotel Premier rooms with wetrooms offer step-free access, a private patio, and a comfortable seating area. Each room also includes a TV with Freeview, hairdryer, iron and ironing board, drinks fridge/cooler, and complimentary toiletries. We also offer a Hotel Premier Single room with wetroom facilities.

Additionally at Hopton-on-Sea, we have rooms across all grades that include step-in showers and/or detachable shower heads for easier access.

At Five Lakes, our Hotel Premier Double Accessible Room is located on the second floor of the main hotel, close to indoor facilities, with access via lift or stairs. This room features a step-in shower, a wheelchair-accessible sink, and a toilet with handrails. Safety cords are provided in both the bedroom and bathroom, and wider doorways - including an outward-opening bathroom door - allow for easier access.

Additional in-room features include a TV, safe, hairdryer, iron and ironing board, drinks cooler, complimentary toiletries, tea and coffee making facilities, Wi-Fi, and USB charging points. Please note that wetroom facilities are not available at Five Lakes.

At Five Lakes, we have rooms across all grades that include step-in showers for easier access.

Activities

At both Hopton-on-Sea and Five Lakes, a wide range of activities are included as part of your fully inclusive break. We aim to make these activities as accessible as possible, so more guests can take part and enjoy their stay.

If you have specific accessibility requirements for any of our activities, we recommend contacting the resort directly ahead of your stay. Our team will be happy to discuss your needs and provide more detailed information to help you plan with confidence.

Theatres

Our theatres offer a wide range of seating, with many step-free options on the ground floor. Wheelchair users are well accommodated, with plenty of spacious areas to enjoy the entertainment.

Swimming Pools

At Hopton-on-Sea, our pools are designed with accessibility in mind, featuring sloping steps for easier entry. A pool hoist is also available (maximum weight 18.5 stone) to support guests who may need additional assistance.

At Five Lakes, the swimming pool currently has three steps leading into the pool, which may make it unsuitable for wheelchair users. There are also steps leading into the Leisure Club changing rooms; however, a chair lift is available to assist guests in accessing the changing rooms. We recognise this is an important area for improvement and are looking at how we can enhance accessibility in the future.

Mobility Scooters and Powered Wheelchairs

Potters Resorts is committed to making our Resorts as accessible as possible and welcomes guests who use mobility scooters or powered wheelchairs due to injury, disability or a medical condition.

To help ensure the safety, comfort and accessibility of all guests and team members, the use of mobility scooters and powered wheelchairs is subject to our Mobility Scooter & Powered Wheelchair Policy (effective from 31st August 2026).

Before your arrival, we ask that you let us know if you intend to bring your own mobility scooter or powered wheelchair, or if you plan to hire one during your stay. This allows us to discuss any accessibility or accommodation requirements and help ensure the equipment is suitable for use around the Resort.

Hiring a Mobility Scooter

If you require a mobility scooter during your stay, this should be arranged directly with our approved local suppliers:

Hopton-on-Sea
Shopmobility - Lowestoft
01502 588857
info@lowestoftshopmobility.org

Five Lakes
GK’s Mobility - Witham
01376 500 016
info@gksmobility.co.uk

Please note that hire agreements, insurance, maintenance and breakdown support are managed directly by the supplier. Potters Resorts does not arrange scooter hire on behalf of guests.

Important Information

If you have any questions about accessibility or whether your mobility equipment is suitable, our Reservations Team will be happy to help before you book or travel.

You can read our full Mobility Scooter & Powered Wheelchair Policy here:

Five Lakes - Mobility Scooter & Powered Wheelchair Policy

Hopton On Sea - Mobility Scooter & Powered Wheelchair Policy

Wheelchairs

Wheelchairs are available to hire at both of our resorts for £3 per day. As availability is limited, we recommend adding wheelchair hire to your booking before you arrive to avoid disappointment. All of our wheelchairs are a standard size, measuring 18 inches between the armrests.

Additional Items

At both Resorts, we offer a range of items that can be added to your booking, free of charge, to help make your stay more comfortable. These include grab rails, bath boards, raised toilet seats, shower seats or stools, deaf guards and vibrating pillows.

If you’d like any of these items in your room, simply speak to our team at the time of booking and we’ll be happy to arrange this for you.

Assistance Dogs

Guide dogs, hearing dogs, emotional support dogs and other assistance dogs are welcome at our Resorts. However. they must be registered and wear the appropriate identification or uniform throughout your stay.

For everyone's comfort and safety, all dogs should be kept on a lead at all times, including in outdoor areas, and must remain with their owner - they cannot be left alone in accommodation. We also ask that all assistance dogs are fully trained and toilet-trained.

Please bring your own dog bedding and food for your stay.

If you’re planning to bring an assistance dog, just let us know at the time of booking so we can make the necessary arrangements.

Parking

We offer disabled parking bays in our car parks, however availability is limited. To help us manage these spaces fairly, please ensure your Blue Badge is clearly displayed.

Special Requirements Form

If you discuss any mobility, medical or other requirements with our team at the time of booking, we may ask you to complete a Special Requirements Form.

Some sections of the form may not apply to you, but it helps us build a clear understanding of your needs so we can make your stay as smooth, comfortable and enjoyable as possible.

If you have any further questions, feel free to reach out via the live chat in the bottom-right corner of your screen. If Herbie, our AI Assistant, isn’t able to help, he’ll connect you with a member of our friendly Reservations Team. Alternatively, you can simply type “Speak to a human” to be connected to the next available Advisor.