Mobility Scooter & Powered Wheelchair Policy

Effective from 31st August 2026

Potters Resorts welcomes guests with mobility difficulties, whether due to injury, physical disability, or medical condition, who need to use a mobility scooter or wheelchair during their stay.

To support the safety, comfort, accessibility, and fire safety requirements of all guests and team members across the Resort, the following policy will apply from 31st August 2026.

Whilst Potters Resorts aims to support guests with accessibility requirements wherever reasonably possible, acceptance and use of mobility scooters and powered wheelchairs remains subject to Resort Operational, Accessibility, and Health & Safety requirements.

Mobility Scooter Hire

All mobility scooters required during a guest’s stay must be hired directly by the guest through our approved local supplier:

GK's Mobility - Witham
Telephone: 01376 500 016
Email: info@gksmobility.co.uk

Potters Resorts will no longer arrange, manage, or supply scooter hire on behalf of guests.

Please note that GK’s Mobility Witham operates independently from Potters Resorts. Any hire agreement, insurance, maintenance, breakdown support, or equipment concerns remain the responsibility of the guest and the supplier.

Guests intending to bring their own, or hire a mobility scooter or powered wheelchair are required to notify the Resort prior to arrival so that any accessibility or accommodation requirements can be discussed where appropriate.

Approved Scooter Types

To support Health & Safety, accessibility, and fire safety requirements, only the following mobility scooters are permitted for use inside Resort buildings and around Resort grounds:

Travel Mobility Scooters

• Approximate dimensions: 104cm x 57cm

Medium Mobility Scooters

• Sizes range from approximately 110cm x 61cm through to 135cm x 61cm

Only Class 2 mobility scooters and Class 2 powered wheelchairs are permitted on Resort. These vehicles must:

• Have a maximum speed of 4mph / 6kph
• Be suitable for indoor use and pedestrian environments
• Be manoeuvrable within Resort public areas, restaurants, corridors, lifts, and accommodation areas

Larger Class 3 scooters, road scooters, or unclassified powered vehicles will not be permitted within Resort buildings or grounds due to safety, access, and evacuation restrictions.

Guests are responsible for ensuring that the dimensions and classification of their mobility equipment comply with this policy prior to arrival.

Potters Resorts reserves the right to refuse the use of any mobility scooter or powered wheelchair deemed unsafe, unsuitable, or that is non-compliant with this policy, or which may present a risk to guests, team members, fire evacuation procedures, or Resort operations.

Guest Responsibilities

The responsibilities set out below apply to all mobility scooters and powered wheelchairs used within the Resort, whether hired through the Resort’s approved supplier or brought to the Resort by the guest.

Guests are responsible for:

• Arranging the hire of an appropriate mobility scooter or powered wheelchair directly with the Resort's approved supplier and ensuring that any hire agreement requirements are met.
• Ensuring they are capable of safely operating the mobility scooter or powered wheelchair and that they comply with any instructions, guidance, or conditions provided by the supplier.
• Ensuring the mobility equipment remains suitable for use within the Resort environment and complies with the requirements set out in this policy throughout their stay.
• The security, insurance, charging, maintenance, and safe use of any mobility equipment used at the Resort, in accordance with both the supplier's terms and conditions (where applicable) and the Resort's Mobility Scooter Policy.
• Reporting any faults, damage, incidents, or concerns relating to the equipment directly to the supplier and informing the Resort where appropriate.
• Operating mobility equipment safely, responsibly, and courteously at all times, with due consideration for other guests, team members, Resort conditions, and any instructions issued by the Resort.
• Ensuring their use of the equipment does not compromise the safety of themselves, other guests, team members, or Resort operations.

Guests requiring additional support in relation to fire evacuation procedures are encouraged to discuss this with the Resort prior to arrival.

Guests may be held responsible for any damage caused to Resort property resulting from the misuse, inappropriate operation, or negligent use of mobility equipment.

Potters Resorts accepts no liability for any accident, injury, loss, or damage relating to the use, operation, storage, or charging of a guest’s mobility scooter or powered wheelchair, except where caused directly by the negligence of Potters Resorts or its employees.

We strongly recommend that guests hold appropriate insurance cover, including public liability insurance where applicable.

Storage and Charging

Mobility scooters and powered wheelchairs:

• Must not be stored in Resort corridors, stairwells, fire exits, or public walkways
• Must not obstruct access routes or emergency exits
• Must be stored within the guest’s accommodation

Charging of Mobility scooters:

• Hired scooters will be fully charged on arrival and should not normally require additional charging during the guest’s stay
• If charging is required, this must be arranged directly via Reception
• Charging can only be carried out using the approved charger supplied with the scooter and within a designated approved area
• Charging within public areas, corridors, or via extension leads is strictly prohibited

Accessibility & Accommodation

Where available, guests using mobility scooters or wheelchairs are encouraged to request:

• Hotel Accommodation (not Village Accommodation)
• Accessible accommodation where appropriate

Certain areas of the Resort may have space, access, gradient, or layout limitations. Guests are encouraged to discuss any accessibility requirements with our Reservations Team prior to booking.

Further Information

This policy has been introduced to support:

• The safety of all guests and team members
• Accessibility throughout the Resort
• Fire safety and evacuation procedures
• Safe movement within public areas
• Consistent operational standards across the Resort

If you have any questions regarding mobility scooter suitability or accessibility requirements prior to your stay, please contact our Reservations Team who will be happy to assist.