Supplements and Prices
All prices are per person per break, and all accommodation supplements are per person per night. The prices shown for Hopton-on-Sea are applicable in the following order for Family Breaks: Adult | 9-17 | 2-8 | Under 2.
Breaks at Five Lakes from 2nd June 2023 are Exclusively for Adults. On some breaks prior to that date, you may experience a small number of children on Resort.
Accommodation within or close to the main resort buildings are in greatest demand and so if this is a requirement because of medical conditions, please discuss this with the Reservations team at the time of booking to check availability. To discuss specific room requirements, please call our friendly team on 0333 3207 465 to ensure we can offer the most suitable options for your party.
Our Reservations team will ensure that the room you are allocated matches your party’s requirements. If you would like to secure a specific room for your break, a small charge of £12 per room, per break will be applied. However, if, because of circumstances beyond our control, we cannot honour a specific room number request, the charge will be refunded and the best alternative accommodation offered. Where a room allocation fee is not paid, rooms are allocated close to arrival so please do ensure you advise of any special requests you have relating to your room. These requests will be noted but not guaranteed.
With the wide range of accommodation at our resorts, we will always offer the most suitable room based on the number of guests within your party. However, if we do not have a suitable size of accommodation available for your party but we can offer a larger accommodation, an under occupancy supplement dependent on the break date will be applicable. The supplement is based on the overall size of the accommodation and the required guest occupancy ratio.
Arrival and Departure Days
Our breaks generally begin on Fridays and Mondays. Please refer to your booking confirmation for your dedicated arrival time slot. We ask that all accommodation is vacated by 10am and you leave the Resort by 12pm on your day of departure. Please note times are subject to change.
Drinks are inclusive from 3pm on arrival day and from 8.30am every other day until the close of bars, and up to 10.30am on your departure day. We actively discourage irresponsible drinking and so drinks with ultra-high Alcohol By Volume, such as Shots and Liqueurs, and highly caffeinated energy drinks, are not included free. We also carry a list of premium items as alternatives to all the popular brands already included free.
All breaks, unless otherwise stated, offer delicious food on a full board basis, from your evening dinner on your day of arrival through to breakfast on your day of departure.
On every break you will enjoy a full and varied entertainment programme, however, entertainment is subject to change and we cannot guarantee any particular performance or performer due to holidays, sickness or injury.
Sports & Activities
Because of reasons such as refurbishment, breakdown, scheduling, health and safety considerations, demand etc., we reserve the right to close or restrict certain activities and sports without prior notice or refund. Some activities and sports listed may not be available on all breaks. If you feel a certain sport or activity is a primary reason for selecting your Potters break you are requested to confirm this in writing prior to arrival. Please note, many activities come with a degree of risk and guests are advised to take care as participation is undertaken purely at your own risk.
Photography, Social Media Pictures and Videos
Pictures and videos are shot at our Resorts for publication on our website, in our marketing materials and on our social media channels. If you would rather not appear then please make this known to the photographer/videographer at the time.
For the safety of our guests, CCTV is in operation throughout the Resorts, which may be reviewed by our senior team in the unlikely event of any security issues or during the handling of any complaint.
Wifi is provided free of charge, but availability and strength is not guaranteed and is provided subject to third party terms and conditions which can be accessed when using the system.
Only devices with a web browser and an ability to be able to connect to a public service can access the Potters Wifi network. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party has illegally downloaded content or otherwise engaged in unlawful activity whilst using this facility.
Courtesy and Respect
Our teams work hard to look after you during your break and will always be kind and polite. Please show them the same courtesy. Inappropriate behaviour, including verbal abuse, uninvited physical contact, or any other discourteous behaviour will not be tolerated. We would hate to see it happen, but if any persistent bad behaviour, towards other guests or members of our team, is reported, we will ask those guests to leave Resort. In these circumstances, no refund will be made.
In accordance with government legislation, smoking is not permitted in any enclosed public space. For the comfort and benefit of our guests who wish to smoke, external covered areas are available. Electronic cigarettes and equivalents are permitted in certain areas of our Resorts, but please be considerate to other guests. Our full policy is available on request.
We will accept single-sex parties up to a maximum of 6, where your party is not families or couples. However, please note our sales team will flag any bookings where they believe that the drinks element of our All-Inclusive breaks is the sole or primary reason for the party’s booking, so please don’t take offence if they ask some additional questions. As a general rule, we will not accept hen or stag parties.
If your booking is accepted, we will send you a code of conduct form, which outlines our strict policy for single-sex parties and which we will require you to return to us, signed and on behalf of your party, as confirmation that you accept our policy. We very much want our guests to have fun and enjoy a drink with friends and loved ones in a family-friendly environment without the worry of racking up a big bill at the end of their break; therefore, if we believe that your intention for booking a break at Potters is otherwise, your booking will be refused.
Free-to-enter bowls tournaments
Bowls tournaments are available on most midweek breaks at both of our resorts, and run alongside the typical indoor bowls season between September and May (excluding school holidays breaks at Hopton-on-Sea only).
If you would like to participate, it’s important to register at the time of booking, as the tournaments are planned and it is not possible to enter the tournament at late notice. You’ll typically play four round robin games (occasionally three depending on participant numbers) of up to 90 minutes per game, before the top performing teams move into the knockout stages.
During breaks which feature bowling tournaments, casual bowling and roll ups may not be available based on the overall size of the tournament and lack of rink availability.
Keeping you safe
All government guidance is strictly adhered to, both of our locations have been awarded the VisitEngland “We’re Good To Go” certification, which is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and ensure safety.
Potters Resorts stands as a beacon of excellence, allowing you to get away and enjoy a much needed short break with friends and loved ones in a safe and, above all else, FUN environment.
It is important for guests requiring special assistance to discuss your requirements with our experienced team prior to confirming your booking, to avoid any misunderstandings that could lead to disappointment. We will be able to advise you on the suitability of our Resorts, accommodation and facilities, plus discuss any reasonable requests for equipment.
All vehicles are parked completely at the owners’ risk. No liability will be accepted by the company for any damage however caused. Car parking is complimentary.
Calls to our Reservations Team are charged at standard national rate and, in many cases, count towards your inclusive minutes on landline and mobile contracts. Because we want to ensure that our service is exemplary, we may monitor or record calls for quality and training purposes.